What is Issue Mapping?





We have all felt the frustration of walking from yet another unproductive meeting, wondering where the agenda went. Yet, as problems become more complex, meetings are still the place where critical strategic decisions are made. Issue Mapping offers a solution to reducing the frustration and repetition of meetings, leveraging the wisdom of the crowds and tapping into the knowledge that all participants bring to the table. It is a sensemaking framework used to support group discussions to assist all involved to come to a shared understanding.


Issue Mapping visually maps participants’ points of view, problems voiced, the rationale and reasons leading up to decisions. These maps are created as part of the meeting process and form a central point of reference. The maps are rich and detailed, yet can be easily read and understood by everyone, even by those not part of the discussion group.






Why Issue Mapping?


* Maps decision and detailed rationale behind decision-making; maps the thinking process of the group

* Concentrates on pros and cons to an idea, encourages and explores all view

* Promotes greater shared understanding of the problem at hand

* Represents and clarifies diverse points of view, conflicting interpretations and goals, inconsistent information and other forms of complexity

* Opportunity for all to be heard, contributions acknowledged

* Keeps participants on topic – they can see the progress of the discussion visually, the bigger picture can be absorbed better and they can appreciate the validity and value of a larger perspective

* Helps participants come up with better ideas and avoids jumping to simplistic answers and superficial conclusions

* Promotes deeper reasoning, rigor and crowd wisdom

* Supporting information (such as documents and images) can easily be attached to map to back up group reasoning

* Participants can see the effectiveness of mapping and genuinely will try to make the discussion more productive






Class audience


Perfectly suited to both IT and non-IT audience; those involved in highly complex projects, including:

* Leaders

* Consultants

* Facilitators

* Strategic planners

* Organisational development professionals

* Business analysts

* Change agents

* Managers and engineers


Class aims and outcomes


* Create great issue maps – clear, coherent and inviting

* Immediately start Issue Mapping effectively in your work and life; the class will focus on practical experience and map building

* Command a rich range of options for publishing and sharing maps

* Lead with maps; create direction, momentum and energy with issue maps

* Quickly and effectively do critical analysis in dynamic situations

* Organise unstructured information and discover patterns and connections within it

* Make critical thinking visible for inspection and analysis

* Recognise early, the symptoms of wicked problems and the forces behind group divergence

* Start capturing the rationale leading up to the decisions by using IBIS and Compendium software

* Recognise the importance of capturing the rationale behind decisions, as well as the decisions themselves

* Rethink the traditional approach to meetings and decision making

*Gain a deeper understanding of:

-     The fundamentals of IBIS and Compendium

-     The structural patterns that give clarity and power to issue maps

-     How decision rationale is represented in a map


How Seven Sigma uses Issue Mapping


* Requirements gathering

* User engagement/ User adoption

* Envisioning workshops

* Goal alignment workshops

* Strategic planning workshops

* Training

* Internal meetings

* Client status meetings

* And more


Class requirements


This class will be hands on. Please bring your own laptop with Compendium software installed.


Class duration


2 intense days with homework after the first day and optional homework after course completion


What’s included


The Issue Mapping manual, morning/afternoon tea breaks, lunch, tea/coffee throughout the day.


Payment Options


Should you prefer us to invoice you or your company directly, please email us with the number of tickets required and details of person(s) attending (full name, email address and phone number) and company details (full company name, address, PO if required) and an invoice will be emailed to you. Paying via this method will also eliminate the Eventbrite registration fee (charged to you).


Cancellation Policy


Event cancelled by Seven Sigma:

A full ticket refund will be given, minus the registration fee. The class will be confirmed 21 days prior to the event date. Should you be flying over for the event, we advise that you leave flight and accommodation bookings ’til we send you the confirmation as these bookings will not be covered by Seven Sigma should we cancel the class.


Booking cancelled by the registrant:

(a) 14 working days prior to the event, 50% refund given

(b) within 14 days of the event, and no shows – no refund given.


"I can highly recommend this business tool for all project managers and business resources. It was a brilliant two days and I learnt new techniques which have already started to pay dividends in my professional role. This course was brilliant. The technique itself is a valuable tool for any business with multiple applications. "

-Leisha Velterop

"Definitely one of the best courses I have ever attended…I have already recommended to many people that they should get on the next course if possible. "

-Jon Gorton

"A fantastic course with lots of invaluable material that will no doubt be used throughout my personal and professional life. "

-Du Le

"I found the concepts and learning really helpful to deconstruct complex problems. It certainly is a useful way to gather ideas, interests, and positions in solving massive challenges in a fast changing world. The concepts and software work well straight out of the box. Its quite revolutionary really and applicable to real world problems from day 1. A very valuable course and well worth the investment! "

-Paul Gillbanks

"I would highly recommend the Issue Mapping class as it provides a great insight into how issues evolve in people’s minds and putting that into a form that is easily read and interpreted by others. Compendium is an extremely useful software package that pushes the boundaries of how to ‘map issues’. It provides great functionality so live mapping sessions are easily completed by even novice users of the program. "

-Gavin Jackson

"It is an excellent technique, it was taught in a clear way with useful/relevant support information. Excellent materials and very helpful support from tutors. "

-Marina Dzuba

"It gave me familiarity with the Compendium tool & reignited the value of IBIS/Dialogue Mapping. I will use IBIS to facilitate resolution of thorny areas at work. "

-Don Cleur

"Exceeding expectation. The best and most fruitful training in my life. Exposed to the thinking and skills of issue mapping and dialogue mapping – Enriched my skill in problem solving. "

-Frederick Lau

"Definitely worthwhile and very relevant. It exceeded my expectations as I learned more than just how to map. "

-Alma Osmanovic

"Very worthwhile – I learnt a number of things I didn’t know. Also met a great bunch of people. "

-Kailash Awati

"Worthwhile and relevant – supremely relevant. It’s not a course, it’s a life experience – Experienced a shared understanfing cos we mapped our course feedback! I experienced the early development of group wisdom. "

-Grace Moore

"Fantastic – enjoyed the dialogue mapping (demo) "

-Perry Mowbray

"Definitely added a new technique to my facilitation aresenal - will assuredly use this frequently for unpacking problems and elaborating discovery Navantis "

-Gordon Macleod

"A great new perspective for approaching complex, real-world biz problems "

-Charles Jewell

"I wanted to gain broader exposure to IBIS and pragmatic applications. verey worthwhile and relevant to my work with customers who are adopting Agile "

-Chris Chapman

"Worthwhile and highly relevant...Less fear of attacking wicked problems! "

-Jovana Krstic

"One of the best classes I have taken (and I’ve been to a few)! "

-Julie Lepp

"Met expectations – very useful and worthwhile "

-Gordon Hobday

"Exceeded my expectations "

-Justin Arnold

"Not only was I taught a new tool but also a new skill. It was very relevant and will be veru useful in my role "

-Kim Grace

"Worthwhile and exceeded expectations. Very relevant and can see it being well used in my carrer "

-Lisa Yewers