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Jeff Conklin
Principal Issue Mapping and Dialogue Mapping Instructor
Dr. Jeffrey Conklin, Director of CogNexus Institute, has over two decades of experience and an international reputation in the fields of hypertext and collaborative technology research, and years of professional experience as a facilitator, consultant, and teacher. He is fascinated with the interplay between technology and social systems. Dr. Conklin is perhaps best known for his work with the Issue Based Information System (IBIS) method and extensions of it, such as research tools (“gIBIS”) and commercial products (“CM/1″, “QuestMap”) that support IBIS. He is advisor to the Compendium Institute, which distributes the open source Compendium mapping tool.
Dr. Conklin also developed the Dialogue Mapping facilitation technique, a radically inclusive approach to knowledge management that allows groups to capture and make sense of unstructured knowledge during project meetings. Dr. Conklin has taught Dialogue Mapping to thousands of people all over the world. He has facilitated thousands of meetings, with such clients as the World Bank, the United Nations, the US House of Representatives, the City of Washington DC, NASA, FAA, the General Services Administration (GSA), as well as Southern California Edison, AOL, Verizon, AOPA, Doug Engelbart’s Bootstrap Alliance, BP, the California Public Utilities Commission, and other organisations.
Dr. Conklin’s research on collaborative and facilitation technologies has been published in numerous academic journals and conferences. His book about this work, Dialogue Mapping: Creating Shared Understanding of Wicked Problems, was published in 2006 by John Wiley and Sons.
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Paul Culmsee
Issue Mapping Instructor
Paul Culmsee is co-founder and Managing Partner of Seven Sigma Business Solutions. Paul is an IT professional, facilitator and sense-maker with 21 years experience across a wide variety of IT disciplines.
Paul is one of only three Cognexus Certified Dialogue Mappers in the world and commonly performs mapping in non IT disciplines as diverse as healthcare, urban planning and large scale construction projects. It is this collaborative work on highly complex problems where many of the insights for the SharePoint governance and information architecture class was conceived.
Specialising in the SharePoint platform, he is a Microsoft Certified Systems Engineer, Microsoft Certified Technology Specialist, Microsoft Certified Trainer and Certified Information Systems Security Professional. Paul is well known in the SharePoint community for his strategic focus on SharePoint delivery, his writings on wicked problems and information architecture. His popular blog, (cleverworkarounds.com) receives over 20,000 unique visitors and 1.2 million hits per month.
He is a regular international conference speaker in IT and non IT circles and is a sought after trainer and advisor.
Paul has just finished co-authoring “The heretic’s guide to best practices” with Kailash Awati. To find out more about this book, visit the Heretic’s Guide Books.
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KC Burgess Yakemovic
CogNexus Director of Training
KC Burgess Yakemovic has been Issue Mapping in the “real world” for over 20 years, starting while she was working in the software development industry – and doing research with Jeff Conklin. She now works with Dr. Conklin at CogNexus Institute, where she is the Director of Training and is responsible for teaching online courses in Issue Mapping to an international audience.
During her 30+ years in the software development arena, she worked on the entire project life-cycle, from initial idea through multiple releases, from requirements analysis through user training, and on projects within both startups and large corporations. Projects have varied from software for banks and retailers to B2B infrastructure software and software for physician’s offices. Her research interests include improving group work through use of technology, user interface design, design and use of adaptive interfaces, and improving software development methodologies.
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